Helpdesk Solutions
Fast, efficient, and fully integrated support workflows.
Our helpdesk solutions provide a centralised platform for ticketing, triage, and resolution - backed by automation, SLAs, and real-time analytics to improve user experience and reduce downtime.
Streamline your helpdesk processes.
Work with us to get the best possible helpdesk solution for your business using WEBCON BPS.
You know your customer better than anyone else, and therefore you know what they want. Therefore, any old off-the-shelf product won't suffice. You need a helpdesk built for you, and built for your customers. WEBCON BPS can provide the tailored solution you've been looking for.
There's no one-size-fits-all approach to helpdesks. We'll build you a helpdesk that works for your business model. Want to hold and defer tickets? WEBCON can do that. Want to communicate with the user via a messaging system? WEBCON can handle that. Need to integrate with another system? WEBCON facilitates this with ease.
Our helpdesk solutions aren't just for IT companies - it can be used for facilities management, academic queries, HR assistance, customer service and project management - and that's just the tip of the iceberg.
Efficient case management
Managing support tickets shouldn’t feel like chaos, and yet many times, it does. WEBCON BPS removes this weight from your shoulders, and does the heavy lifting for you.
